Company Genome
A company already runs many small operating systems. Which exist, which are informal, which are missing, and what should be built next instead of another random agent.
Read my thinkingAI operating systems for SMEs (KMU)
AI does not fix unclear work. It scales it. Systems for companies that want AI to do real work: 5S, 5R and the operating knowledge behind it.
No spam. Once a week, Thursday morning: my thinking on AI for SMEs (KMU). No fluff, no sales.
01 · Featured Blueprint
Make one real process readable before you automate it. Not a readiness score and not an agent catalogue. One piece of real work, made readable for people and AI, with the gaps visible before anything gets automated.
02 · The Blueprints
Working documents you complete for one real process or one real role.
The 90-Day Scenario MapTake one management question. Compare doing nothing with two or three scenarios.See the Blueprint
The Capacity ChecklistPick one role. List the work. Find the capacity.
The Company Systems MapMap one department. See what is installed, what is informal, what is missing.
The Context Readiness MapTake one recurring task. Find the context it needs, and where that context really lives.
The Decision Load AuditTake one recurring decision. Separate the part that can become a rule from the part that needs a person.03 · Open questions
Open research questions, not downloads. This is where the next Blueprints come from.
A company already runs many small operating systems. Which exist, which are informal, which are missing, and what should be built next instead of another random agent.
Read my thinkingIf models can read 10 million tokens tomorrow, most companies still have nothing useful to give them. The opportunity is structured, permission-aware company context, not bigger prompts.
Read my thinkingManagement should model the consequences before acting: demand up, a supplier late, a price change, a new hire. And keep simulation clearly apart from company truth.
Read my thinking04 · Practice
Five cases from real operating work, one department each. Start with the meeting notes: it is the fastest way in.
All practice cases05 · The discussion
Verbatim voices from the discussion under the posts, quoted with their original source.
Half the AI failures I see aren't tech problems, they're just SOPs that never existed in the first place
AI is just a tool. To use it efficiently, we still need huge human involvement.
AI can’t fix a process nobody understands properly in the first place.
53% of ad spend going to no real destination page at all is a wild number. That's paying premium for cold-arriving traffic and then losing them on a generic link.
Completely agree. Product pages are no longer just a place to complete a purchase. They are often the first touchpoint with the brand, so giving visitors the right details upfront can make a big difference in trust and conversions.
You want to redirect them in such a way that helps them to get to the 100% buying sentiment instead of having them to take a decision immediately... that's a good way to go about it Patrick
strong reminder that traffic quality also changes how we should build landing pages. A visitor arriving directly on a product page needs much more context.
Honestly, the detail here makes the pattern much clearer Patrick
They are doing great marketing AND producing great watches. You can do both.
The real gap isn't AI adoption, it's context depth. Tools get copied fast. The proprietary data architecture you build today takes years to replicate.
Same number of competitors, wildly different reach. That shows why market selection needs more context than competition alone
This is a strong example of how aggregated data reveals what individual businesses cannot see from their own accounts. The interesting opportunity is combining competitor volume with actual market reach.
same industry same ads platform completely different market reality
Exactly Patrick Brillowski.... not knowing which is working is the scary part.
The “memory problem” point is what stands out to me. Most brands don’t need more content ideas. They need a better record of what they’ve said, what they’ve done, and what makes their brand different.
Shop now says: we’d like to know you better and you to know us better, and build a long-term relationship. Shop now has no place in luxury
It's worth trying to A/B test with this... but I like the idea because it makes potential customers feel like a part of the buying journey/experience with the "learn more" instead of pushing them to purchase.
Ya, you're correct man it is basically the default button word
Observability isn't just for debugging failures. The act of defining what gets logged can expose missing decisions and assumptions before the system ever runs.
This is one of those fundamentals IT teaches you quickly: logs rarely seem important until something breaks. Good logging turns troubleshooting from guessing into understanding exactly what happened, when it happened, and why.
logs turned my "it worked on my machine" into actual accountability funny how writing things down makes you realize half your steps were just wishful thinking
This is the real power of vertical AI. The value isn’t just having an AI layer, it’s having enough industry-specific data behind it to make the answers genuinely useful. AI becomes much more powerful when it knows the context.
the biggest edge might be public data that nobody bothered to organize
This is the part people overlook. We keep trying to make agents smarter, when a lot of reliability actually comes from giving them clear boundaries, data, failure paths and a way to explain what they did. The SOP framing is .
The “failure” section is probably where most production briefings are weakest. Happy-path instructions are easy. Edge cases expose the real architecture.
“Consistency belongs to the schedule and to the voice. Never to the structure.” Automation does come with a learning curve. You found the right balance, Patrick.
Three months is fast for noticing. The slower version is the one where a self check exists and still misses it, which is now the thing worth guarding against since you have one. Two hardening moves.
The hidden failure mode is template drift! If the structure repeats too hard, the model optimizes for sameness, not recall
The dangerous thing about AI automation is that failure can look like success for a long time. Five posts a week, perfectly on schedule, technically correct and quietly becoming predictable.
that breakdown completely reframes the Daniel Wellington acquisition people missed that Timex didn't just buy a watch brand, they bought fifteen years of hard-built DTC infrastructure and digital muscle that you simply can't copy overnight
The DTC only number is the interesting part, because those brands carry the full cost of demand generation forever. Wholesale is expensive margin, but it is also somebody else's foot traffic.
Sharp framing, Patrick Brillowski. The industry loves celebrating isolated metrics. The divergence behind them rarely gets the same attention.
The illusion that organic reach alone can scale a brand in a matured market keeps so many founders stagnant When a tiny fraction of players controls over a third of the entire industry's ad volume they aren't just buying traffic
06 · Writing

About
The expensive part is not hiring.
It is the knowledge that walks out with the person.
Serial entrepreneur, four companies in four industries: advertising, customer systems, a design brand shipped worldwide, a factory in Poland with close to a hundred people. Every one of them ran on the same thing, a system I had to build myself because nothing on the market fit. Every one of them lost knowledge the moment a key person left.
Today I build the operating systems that keep that knowledge inside the company: how work is described, how decisions are reused, what context an agent gets, and who still has to approve. The Blueprints are the public part of that, starting with 5S for one process and 5R for one role.
The company behind it is Concierca. The name comes from concierge: the person who knows the house, holds the keys and gets things done for you, without being asked twice. That is the job of the software, not the other way round.
About my career
Taxi advertising in Switzerland, built from nothing to around 400 cars, with clients such as Migros and Kuoni. My first operating system: who advertises when, where and in which city, for two weeks or for a year. There was no cloud software back then, so we built the tool ourselves. Later: outdoor advertising and birdie-open.com, the Swiss amateur golf series for players without a club, founded in 2004 and still running today.
Press: Blick, Swiss national newspaper, and Aargauer Zeitung, regional daily ↗︎
Head of Marketing at Artwin AG, implementing customer systems when most companies still ran on spreadsheets and address books. Wrote about mobile CRM and customer data on demand while the industry was still arguing about the desktop.
Press: Article "Mobile CRM", Venturelab Switzerland magazine ↗︎
Thirteen years of running the furniture brand INNOCENT internationally, with IQLABELS LTD in Hong Kong and IQLABELS FZE in RAK, scaled to around 500 containers a year: our own designs, three OEM partner factories in China, four trade fairs a season, imm Cologne, Meble Polska, Guangzhou and Shanghai, and customers from South Korea to the United States.
To deliver in Europe within days instead of weeks, we moved production closer to the customer: eleven years of NEWSDA Manufacturing in Poland, close to a hundred people, more than a thousand designs. Bill of materials, resource planning, demand forecasting, e-procurement, production scheduling: the factory ran on planning software, not on gut feeling. Two supply routes, one planning system.
I closed it in 2024, while it was still working. Wages in Eastern Europe are converging with Italy and Germany. Once the product costs the same, the customer buys the label, and that label is Made in Italy. A factory in Eastern Europe then competes on a name it does not have. That is not a market you fix with another hiring round. The leverage had moved to software and AI.
A knowledge layer for one industry: 743 independent watch brands tracked daily across ads, social, reviews, forums and press, with more than 220,000 ads in the system. Who targets which country, in which language, with which call to action, who is growing and where the growth comes from, plus the retailer landscape and which brands sit next to each other on a shelf. The value is not the volume. It is the connections: an ad, a review, a retailer and a price signal that only mean something together. Vertical AI needs that depth, not a nicer chat window.
A factory never stands still. Material arrives, work stations run, a bottleneck in one of them slows the whole line, and planning decides what runs next. A company works the same way, only the material is information: requests, decisions, documents, approvals. Most companies never see their line, so they hire another person instead of fixing the station that is blocked.
Concierca applies what I learned on the shop floor to the office: bill of materials becomes the context a task needs, routing becomes who or what does the work, capacity planning becomes the decision between a human and an agent, and the loop keeps running, measured and improved. Twenty years of building operating systems, ten of them automating companies with Make.com, certified at Level 5, now full stack with AI agents. Always starting with one recurring process.

I am building Concierca around a problem I keep seeing: companies adopt AI faster than they can organise the work AI is supposed to do. Important knowledge sits in people's heads, meeting decisions disappear into chat, and business data stays separated from the processes that depend on it. Concierca brings these together through the same 5S foundation, Strategy, SOPs, Skills, Systems and Sessions, so agents work with the company's actual context, rules and responsibilities. I look at a company the way I used to look at a factory: what arrives, which station is blocked, what the next run needs, where the capacity really goes. The starting point is always one real recurring process. Make it work. Measure it. Then expand.
Visit Concierca
Positioning strategist
on 5S